Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Singapore-based Ocean Network Express (ONE), the world’s sixth largest container carrier, is using the Descartes Kontainers solution to digitize the shipper-facing aspects of its freight execution operations in 11 Asian countries as part of a pilot program.
“Shippers today need a more efficient and streamlined end-to-end freight booking experience,” Hiroki Tsujii, Managing Director, Marketing & Commercial said at ONE. “With the launch of our new digital platform ONE QUOTE, powered by Descartes Kontainers, customers can now receive an instant quote for export shipments and place bookings anytime, anywhere. It’s a one stop service that completely automates traditional manual tasks.”
The Descartes Kontainers solution facilitates a fully digital customer experience including quoting, booking, tracking and dashboard analytics for shipping lines, freight forwarders, ocean transportation intermediaries (OTI) and non-vessel operating common carriers (NVOCC) around the world. The digital freight execution platform enables these logistics services providers (LSP) to rapidly create branded, online self-service experiences for their customers. With its recent acquisition of Portrix Logistics Systems, Descartes can also now provide freight forwarders with a comprehensive digital solution for engaging customers and managing rates. However, the solution also helps LSPs preserve investments in existing rate management and back-office systems and quickly get their digital customer experience live through the use of standardized APIs. Even large carriers and LSPs such as ONE are able to get customers booking freight in just a few months.
“We are pleased to help ONE simplify and enhance the customer experience through digitization,” said Graham Parker, VP Digital Freight Solutions at Descartes. “As the shift to digitize customer-facing operations accelerates, it is increasingly valuable to have a leading execution platform that can provide rates, quotes, and the ability to book cargo and track it on demand on any Internet-enabled device.”