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DHL introduces new features and updates to the myDHLi portal

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DHL introduces new features and updates to the myDHLi portal. Image: DHL
DHL introduces new features and updates to the myDHLi portal. Image: DHL
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At the third myDHLi Digital Summit, DHL Global Forwarding presented its upgraded state-of-the-art digital customer portal and how it helps customers enhance their logistics’ performance, resilience, and sustainability, even in uncertain times. Broadcasted live from the transport logistic trade fair in Munich, Deutsche Post DHL Group’s leading international freight specialist introduced new features and updates to the myDHLi portal, making it even more convenient and efficient. Since its launch in 2020, the number of customers managing their logistics and transportation needs with myDHLi grew to over 16,000.

“We are living in uncertain times, where our customers are facing different challenges in their transportation needs. Our role as a logistics provider is to manage these uncertainties and complexities and help our customers to maximize their performance, resilience, and sustainability in logistics. Our logistics and digital expertise are bundled in myDHLi and help over 16,000 customers navigate also through uncertain times,” says Tim Scharwath, CEO DHL Global Forwarding, Freight.

myDHLi boosting performance and productivity

The developer team consequently incorporates user feedback and explores ways to boost the performance and productivity of customers even further. Designed as a one-stop-shop solution, myDHLi meets the customer’s transport and logistics needs on a single digital platform. The central Follow+Share functionality simplifies alignment processes and avoids time-consuming communications flows on the sidelines. Therefore, shipment notifications are now not only configurable, but also can be received as a daily digest. This feature provides a summary of individually selectable events that are most important to the user – such as shipment or customs status and irregularities. In addition, the new myDHLi book service allows customers with contracted rates to directly submit a booking via the myDHLi portal. Without additional emails, phone calls or API integrations, a booking can be completed in six simple steps.

Booking a shipment goes hand in hand with the corresponding documents. For this reason, the functionalities of myDHLi Documents were expanded. Documents can now not only be attached to a booking, but also uploaded at any time via the recently launched upload feature. This ensures that documents are always attached to the correct shipment and can be found easily and quickly. To further improve performance, the popular myDHLi Reports service has also been enhanced. Originally only containing operational data, it was expanded in 2022 to include Green data that allows to review the sustainability performance. From now on, invoice level data completes myDHLi Reports and financial data can be seamlessly combined with operational and sustainability data in fully customizable, schedulable and sharable reports. This opens up a whole new dimension of reporting against performance indicators at operational, financial and sustainability levels.

myDHLi building resilience

A prerequisite for resilience is visibility and transparency. myDHLi provides visibility and transparency across three dimensions – environmental impact, costs and lead times. In combination with last year’s launched Smart ETA myDHLi is a great example of shipment visibility. Ocean Freight arrival times are predicted up to 48 percent better than the information provided by the carriers. Often however, it’s not just the visibility of a single shipment that matters, but that of the entire supply chain. For this reason, myDHLi is now presenting a new order visibility option, which provides an overview of orders and order lines. Customers will soon gain a new level of transparency, from the overall order (PO) to the individual order lines (SKU), with a seamless link into the related shipment. In case of disruptions, immediate action can be taken, for instance by shifting the transport mode from Ocean Freight to Air Freight using the Quote + Book functionality of myDHLi.

myDHLi improving sustainability

Sustainability has been an integral part of myDHLi since the myDHLi Digital Summit last year. Customers can easily book the GoGreen Plus service via Quote + Book and reduce the carbon emissions of their shipments with the help of sustainable fuels. To better compare and analyze sustainability efforts, myDHLi Reports now offers an even greater level of detail. Users can uniquely combine operational data with green data including carbon footprint, but also other pollutants such as Nitrogen Oxides (NOx) and Sulfur Oxides (SOx). Together with the GoGreen Dashboard in myDHLi Analytics customers have comprehensive carbon intelligence at their fingertips, allowing them to see their total footprint, efficiency by mode and even individual to trade lanes. This creates effective transparency around carbon efficiency and informed starting points to drive further individual sustainability agendas.

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Logistics & Supply Chain

Ryder establishes Baton, a Ryder Technology Lab, based in Silicon Valley

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Ryder establishes Baton, a Ryder Technology Lab, based in Silicon Valley. Image: Ryder
Ryder establishes Baton, a Ryder Technology Lab, based in Silicon Valley. Image: Ryder
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Ryder System, Inc., a leader in supply chain, dedicated transportation, and fleet management solutions, announces the establishment of Baton, A Ryder Technology Lab, based in Silicon Valley. Baton’s mission is to pioneer a suite of groundbreaking customer-facing technologies designed to revolutionize how Ryder’s customers interact with their transportation and supply chain networks. These technologies will digitize and optimize networks at a level not currently available in the industry and will prepare Ryder for the coming artificial intelligence wave.

“The establishment of a Silicon Valley-based technology lab is a natural evolution for Ryder, as we build on the $1.3 billion in strategic investments we’ve made over the past five years to develop, acquire, and invest in innovative technologies, products, and services that help make our customers’ logistics networks more efficient and resilient,” says Karen Jones, CMO and head of new product development for Ryder. “To build on that success, it’s paramount we continue to invest in recruiting the brightest technology minds out there and provide them with a startup environment where they have the space and freedom to create, along with the resources of a $12 billion company.”

Leading Ryder’s innovation lab are Andrew Berberick and Nate Robert, co-chief product and technology officers for Ryder. The two founded San Francisco-based startup Baton, which was known for the development of a proprietary logistics technology focused on optimizing transportation networks. Ryder initially invested in Baton’s Series A funding round and then acquired the startup last year.

“What piqued our interest in Ryder then, and what keeps us excited today, is the fact that it’s the only fully integrated port-to-door logistics provider in North America managing the complex supply chains of many of the world’s biggest and best-known brands. That gives Ryder tremendous perspective and reach, and as engineers, it provides us with the unique opportunity to tackle some of the largest and most daunting problems in the industry today, while preparing Ryder and its customers for the coming AI wave,” says Berberick.

Baton’s first challenge is to create a first-of-its-kind, AI-powered digital platform and optimization engine that facilitates a new, integrated approach to managing transportation networks for customers where seasonality and fluctuating demand inhibit the continuous use of resources.

“There is a massive amount of waste when supply chains do not communicate. We believe we can change that and bring deep transformation to an entire sector,” says Robert. “That’s why we’re now actively recruiting talented technologists from some of Silicon Valley’s most respected technology firms to help solve some of the most complex problems plaguing the nearly $2.5 trillion North American transportation and logistics industry. We’re looking for engineers excited by the challenge and who want the autonomy and nimbleness of a startup environment but with the power, reach, and stability of a highly respected industry titan.”

Berberick holds a bachelor’s and master’s degree from Stanford University and worked for Google, Accenture, and Mindtribe; Robert holds a bachelor’s degree from MIT and master’s degree from Stanford University and worked for BuildZoom and Bain & Company, prior to cofounding Baton. Other key members of the Baton technology lab bring experience from Apple, Meta, OpenAI, NASA Jet Propulsion Laboratory, Tesla, Loadsmart, Kinema Systems (acquired by Boston Dynamics), PlayStation, Zynga, and LinkedIn.

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Logistics & Supply Chain

Rail freight on track for record volumes at APM Terminals

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Rail freight on track for record volumes at APM Terminals. Image: APM Terminals
Rail freight on track for record volumes at APM Terminals. Image: APM Terminals
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Rail is acknowledged as the most fuel-efficient way to move freight over land, with a gallon of fuel stretching an average of 500 miles, according to the Association of American Railroads. In July this year the United States Environmental Protection Agency (EPA) endorsed the push for freight railroads, stating that the transport mode can play a key role in the solution to climate change.

That assessment is something that APM Terminals has been fully on board with for some time. We’re committed to raising the standards of responsibility by offering low or zero carbon solutions for customers and consumers through our decarbonisation efforts and increasing rail transport options.

Record loads in India

Take for example APM Terminals Pipavav, which has taken nearly 50,000 containers off the road to substantially reduce traffic congestion and pollution. Just last month the port handled 206 trains – the highest number this year so far, pulling significantly ahead of its previous loading record of 157 double stack trains in a month in 2020.

Carbon-conscious in the US

Pipavav is not an exception. A few months ago, our operations in Mobile Alabama announced a bumper $60 million rail expansion in response to demand from increasingly carbon-conscious customers.

According to EPA data, freight railroads account for just 0.5% of total US emissions and only 1.7% of transportation-related greenhouse gas emissions (GHG). Added to this, the Association of American Railroads (AAR) states: “Moving freight by rail instead of truck lowers GHG emissions by up to 75%, on average”.

Sustainability with speed

The benefits of rail extend even beyond important net zero targets, as APM Terminals Americas Head, Leo Huisman acknowledges: “Our customers are looking for expanded options for their supply chains so we are focusing on faster connections to rail providers into inland markets.” The APM Terminals Mobile rail facility will therefore enable faster rail loading and departures.

Eyes trained on the future

Customer demand for sustainable and fast transport in the US and India is mirrored in Europe, where our colleague Homam Mansour is keeping his sights on the future of intermodal transport in his role as Rail Planner in our Gothenburg terminal, Sweden. Under his watch, Gothenburg has set an ambition to never refuse extra trains. Says Mansour: “We kept this promise throughout 2022, receiving and handling 84 extra trains requested by our customers at short notice”.

The commitment to rail has seen the volume of containers transported by rail via APM Terminals Gothenburg increase by 13% this year compared to 2021. More than 55% of all goods now reach the port by rail.

At APM Terminals globally, we train our sights on customer-focused, environment-friendly, and speedy supply chain solutions, and those priorities will continue to gain momentum.

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Environment

Hapag-Lloyd partners with DB Schenker to decarbonise supply chains

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Hapag-Lloyd partners with DB Schenker to decarbonise supply chains. Image: Hapag-Lloyd
Hapag-Lloyd partners with DB Schenker to decarbonise supply chains. Image: Hapag-Lloyd
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Hapag-Lloyd has entered into a partnership with DB Schenker for the purpose of decarbonising supply chains. Following the launch of “Ship Green” in May, the renowned logistics provider has selected Hapag-Lloyd’s sustainable transport solution as part of its sustainability initiatives.

DB Schenker and Hapag-Lloyd have signed an agreement for emission-reduced container transports with a waste- and residue-based biofuel. By end of 2023, DB Schenker plans to claim approximately 3,000 metric tonnes of carbon dioxide equivalent (CO2e) emissions avoidance. This is based on at least 1,000 tonnes of pure biofuel.

“We are excited about this new partnership with DB Schenker as we share the common goal of making logistics more sustainable. Collaborations like these set a clear signal in the industry and are another example of a step-by-step approach to further decarbonise supply chains”, said Henrik Schilling, Managing Director Global Commercial Development at Hapag-Lloyd.

“I am very pleased that together with Hapag-Lloyd we are setting another example for sustainability in our industry. This partnership further enlarges our global biofuel offer in ocean freight. With this commitment we are one step closer to our goal of becoming carbon-neutral”, said Thorsten Meincke, Global Board Member for Air & Ocean Freight at DB Schenker.

Hapag-Lloyd has launched the Ship Green product to offer its customers emission-reduced ocean transports. Based on biofuel, customers of Hapag-Lloyd can add Ship Green as an additional service to their existing bookings – thereby avoiding CO2e emissions. Using the so-called “Book & Claim” chain of custody, Hapag-Lloyd can attribute avoided emissions to all ocean-leg transports, regardless of the vessel and route used. Ship Green is available for all shipments containing standard, hardtop or tank equipment. By offering Ship Green, Hapag-Lloyd is continuing along its path towards achieving climate-neutral fleet operations by 2045.

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