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DHL introduces new features and updates to the myDHLi portal

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DHL introduces new features and updates to the myDHLi portal. Image: DHL
DHL introduces new features and updates to the myDHLi portal. Image: DHL
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At the third myDHLi Digital Summit, DHL Global Forwarding presented its upgraded state-of-the-art digital customer portal and how it helps customers enhance their logistics’ performance, resilience, and sustainability, even in uncertain times. Broadcasted live from the transport logistic trade fair in Munich, Deutsche Post DHL Group’s leading international freight specialist introduced new features and updates to the myDHLi portal, making it even more convenient and efficient. Since its launch in 2020, the number of customers managing their logistics and transportation needs with myDHLi grew to over 16,000.

“We are living in uncertain times, where our customers are facing different challenges in their transportation needs. Our role as a logistics provider is to manage these uncertainties and complexities and help our customers to maximize their performance, resilience, and sustainability in logistics. Our logistics and digital expertise are bundled in myDHLi and help over 16,000 customers navigate also through uncertain times,” says Tim Scharwath, CEO DHL Global Forwarding, Freight.

myDHLi boosting performance and productivity

The developer team consequently incorporates user feedback and explores ways to boost the performance and productivity of customers even further. Designed as a one-stop-shop solution, myDHLi meets the customer’s transport and logistics needs on a single digital platform. The central Follow+Share functionality simplifies alignment processes and avoids time-consuming communications flows on the sidelines. Therefore, shipment notifications are now not only configurable, but also can be received as a daily digest. This feature provides a summary of individually selectable events that are most important to the user – such as shipment or customs status and irregularities. In addition, the new myDHLi book service allows customers with contracted rates to directly submit a booking via the myDHLi portal. Without additional emails, phone calls or API integrations, a booking can be completed in six simple steps.

Booking a shipment goes hand in hand with the corresponding documents. For this reason, the functionalities of myDHLi Documents were expanded. Documents can now not only be attached to a booking, but also uploaded at any time via the recently launched upload feature. This ensures that documents are always attached to the correct shipment and can be found easily and quickly. To further improve performance, the popular myDHLi Reports service has also been enhanced. Originally only containing operational data, it was expanded in 2022 to include Green data that allows to review the sustainability performance. From now on, invoice level data completes myDHLi Reports and financial data can be seamlessly combined with operational and sustainability data in fully customizable, schedulable and sharable reports. This opens up a whole new dimension of reporting against performance indicators at operational, financial and sustainability levels.

myDHLi building resilience

A prerequisite for resilience is visibility and transparency. myDHLi provides visibility and transparency across three dimensions – environmental impact, costs and lead times. In combination with last year’s launched Smart ETA myDHLi is a great example of shipment visibility. Ocean Freight arrival times are predicted up to 48 percent better than the information provided by the carriers. Often however, it’s not just the visibility of a single shipment that matters, but that of the entire supply chain. For this reason, myDHLi is now presenting a new order visibility option, which provides an overview of orders and order lines. Customers will soon gain a new level of transparency, from the overall order (PO) to the individual order lines (SKU), with a seamless link into the related shipment. In case of disruptions, immediate action can be taken, for instance by shifting the transport mode from Ocean Freight to Air Freight using the Quote + Book functionality of myDHLi.

myDHLi improving sustainability

Sustainability has been an integral part of myDHLi since the myDHLi Digital Summit last year. Customers can easily book the GoGreen Plus service via Quote + Book and reduce the carbon emissions of their shipments with the help of sustainable fuels. To better compare and analyze sustainability efforts, myDHLi Reports now offers an even greater level of detail. Users can uniquely combine operational data with green data including carbon footprint, but also other pollutants such as Nitrogen Oxides (NOx) and Sulfur Oxides (SOx). Together with the GoGreen Dashboard in myDHLi Analytics customers have comprehensive carbon intelligence at their fingertips, allowing them to see their total footprint, efficiency by mode and even individual to trade lanes. This creates effective transparency around carbon efficiency and informed starting points to drive further individual sustainability agendas.

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Logistics & Supply Chain

DP World’s innovative rail incentive for decarbonisation of UK supply chain

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DP World’s innovative rail incentive for decarbonisation of UK supply chain. Image: DP World
DP World’s innovative rail incentive for decarbonisation of UK supply chain. Image: DP World
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DP World, a leading provider of global end-to-end supply chain solutions, is taking the innovative step of directly incentivising customers to move their imported goods off the road and onto rail in a major new initiative, strengthening its ambition to be the most sustainable logistics business in the UK.

The ‘Modal Shift Programme’ is designed to increase the attractiveness of intermodal rail for customers through the use of carefully designed financial incentives. The programme has the potential to prevent an estimated 30,000 metric tonnes of carbon dioxide being emitted per year, more than three times the total emissions of DP World’s logistics hub at Southampton, where it will be trialled from September for an initial period of 12 months.

John Trenchard, UK Commercial & Supply Chain Director at DP World, said: “DP World in the UK has been a market leader supporting our supply chain partners with access to a comprehensive network of rail options to connect our logistics hub to inland locations across the UK. However, over the last few years there has been gradual decline in the share of rail. Through the Modal Shift Programme we aim to increase the rail share up towards 40% by the end of 2025 – removing an estimated 30,000 tonnes of carbon dioxide from our customers’ onward supply chains.”

“DP World will mitigate the impacts of climate change by becoming a net zero logistics organisation by 2050. Today’s announcement will help customers on their own decarbonisation journeys and supports the UK Government’s stated ambition to drive the modal shift from road freight to more environmentally sustainable alternatives like rail.”

The Modal Shift programme will charge a flat £10 fee on all import-laden containers. Customers whose container is moved to a railhead more than 140 miles from the terminal are reimbursed, and a £70 incentive is paid to those whose container is moved to a railhead within 140 miles of the terminal. The market economics for using intermodal rail for distances of 140 miles or more from Southampton already make sense. However, for deliveries within the 140 mile zone the economic difference is less clear, and this incentive aims to increase the likelihood of a modal shift to rail.

DP World operates the UK’s most advanced logistics hubs: two deep water ports at Southampton and London Gateway with access to freight rail terminals, and a rapidly expanding logistics park on the doorstep of the capital. Southampton enjoyed its greenest ever year in 2022 after delivering a 55% reduction in net carbon emissions from its fleet and installations after eliminating fossil diesel from its operations and transitioning to Hydrotreated Vegetable Oil (HVO), a low emission diesel fuel alternative. The £350m new fourth berth under construction at London Gateway will be the first all-electric berth in Britain when it opens next year.

DP World’s investment in rail at Southampton and London Gateway eases traffic congestion, with 300,000 truck journeys taken off UK roads each year. Last year it launched a new weekly rail freight service connecting the two terminals, which takes up to 120 lorries a week off the roads, cutting carbon emissions by 80%. These UK initiatives have contributed to DP World’s global carbon dioxide emissions being reduced by 5% in 2022, with a 20% reduction in the European region alone.

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Freight Forwarding

Kuehne+Nagel acquires South African freight forwarder Morgan Cargo

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Kuehne+Nagel acquires South African freight forwarder Morgan Cargo. Image: Kuehne+Nagel
Kuehne+Nagel acquires South African freight forwarder Morgan Cargo. Image: Kuehne+Nagel
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Kuehne+Nagel signed an agreement to acquire Morgan Cargo, a leading South African, UK and Kenyan freight forwarder specialised in the transport and handling of perishable goods. During 2022 the company handled more than 40,000 tonnes of air freight and more than 20,000 TEU of sea freight globally, managed by approximately 450 logistics experts.

The acquisition of Morgan Cargo ideally complements Kuehne+Nagel’s perishables logistics service offering, while improving connectivity for customers to and from South Africa, the UK and Kenya, which includes state-of-the-art cold chain facilities.

Yngve Ruud, Member of the Management Board of Kuehne+Nagel, responsible for Air Logistics, commented: “With Morgan Cargo, we acquire a reliable logistics service provider for the benefit of our customers. Expansion in high-growth markets such as Africa clearly ties into our Roadmap 2026 and reinforces our commitment to the Middle East and Africa Region. We have been active in Africa for many years, but this acquisition is an ideal addition to our regional presence.”

Schalk Bruwer, CEO of Morgan Cargo, added: “We wanted to expand our successful family-owned business and took the opportunity to become part of one of the world leaders in logistics. This new development will provide greater opportunities for our customers in terms of global reach and allow our team to advance their careers beyond the realm that was previously possible. Morgan Cargo is extremely excited to become part of Kuehne+Nagel.”

Closing of the transaction is expected during the third quarter of 2023 and is subject to customary closing conditions, including clearance by the competent merger control authorities.

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Air Freight

Siemens Healthineers and Wingcopter’s integrated drone delivery solution

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Siemens Healthineers and Wingcopter's integrated drone delivery solution. Image: Wingcopter
Siemens Healthineers and Wingcopter's integrated drone delivery solution. Image: Wingcopter
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Siemens Healthineers Middle East, Southern & Eastern Africa and Wingcopter GmbH have signed a Memorandum of Understanding to develop and roll out an integrated drone delivery solution to transport various laboratory diagnostics materials as well as other medical supplies in Africa. The combination of Siemens Healthineers’ Laboratory Diagnostics testing capabilities and Wingcopter’s drone delivery services will provide improved diagnostics and faster treatment. The solution will adopt the latest in digital technology provided by Siemens Healthineers and Wingcopter from highly automated drone delivery to Laboratory Information Systems which will accurately track and report results directly to the patients.

Ole Maloy, Managing Director of Siemens Healthineers Middle East, Southern & Eastern Africa, said, “At Siemens Healthineers, we are committed to providing access to care for everyone. Our partnership with Wingcopter will look to bridge the existing gaps in healthcare infrastructure, providing equitable and affordable access to diagnostic testing and medical supplies.”

The utilization of Wingcopter’s delivery drones interconnected with Siemens Healthineers’ laboratory diagnostics facilities will allow for quick and automated 2-way delivery of samples, medicine and other medical products. The battery-powered drones will be operated by Wingcopter, covering a range of 75 kilometers while maintaining the cold chain at all times. These sustainable and efficient drone delivery networks will allow for the centralization of sample testing and medical consumables distribution, resulting in improved access to diagnosis, faster turnaround time, increased efficiency and reduction in costs.

Tom Plümmer, CEO and Co-founder of Wingcopter GmbH, comments, “We are convinced that we have found the perfect partner for our bold ambitions to improve and save the lives of millions of people on the African continent and beyond. Partnering with Siemens Healthineers will bring us a big step closer to the goal we are working tirelessly towards: to make a real social impact worldwide for those who need it most through fast, reliable and sustainable drone delivery networks in the sky.”

Roughly half of the world’s population still lack access to essential health services such as timely diagnostic services, according to a report from the World Bank and WHO. While accessibility for diagnostic testing will increase, the drone delivery solution will also have a positive impact on the UN Sustainable Development Goals, from access to health, to potential reductions in carbon footprint and the risk of road accidents, to capacity building on drone operations. Wingcopter intends to train and upskill local young people, creating jobs and perspectives in the fast-growing drone industry. In doing so, Wingcopter is following the company’s approach in Malawi, where operations are run by an all-local, majority-female crew.

The exact time and place of the first deployment of drone-based lab sample deliveries will be announced in due time.

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